Livie & Luca Ruche Classic Mary Jane

We dispatch orders within 24 hours. Standard delivery time is 3–7 business days across the US. Shipping is free for orders over $50. A tracking number will be sent to you once your package ships.

You can return or exchange items within 30 days of delivery if unused and in original packaging. Once we receive and inspect the return, refunds are issued within 5–7 business days to your original payment method. Return shipping is free for defective or mis-shipped items.

[Order Modification / Cancellation] Can I cancel my order?
Orders can be canceled within 1 hour of placement. After that, contact support for assistance.

[Gift / Personalization / Special Requests] Can I add a gift message?
Yes, select the gift option at checkout and enter your message. We'll include it free of charge.

[Shipping / Delivery / ETA / Tracking] How do I track my package?
Use the tracking number from your order confirmation email on our site or the carrier's portal.

[After-sales / Returns / Refunds / Exchange] How do I exchange an item?
Log in, go to your orders, and initiate an exchange within 30 days. Provide a reason for faster processing.

Need help with your order? We're here for you.
Email: [email protected]
Phone: +1-800-123-4567
Live chat: 9:00 AM – 6:00 PM EST (Mon–Fri)